Patronizing, uninformed, not just unhelpful but deliberately obstructive. I had the very same experience that the reviewer "Taylor J" had. I bet she had the same guy (Steve). He didn't know the answer to my question (when would the car be ready), so he blustered, lectured, and tried to hide his ignorance with the very same type of behavior. "This is a 2016, you ought to want it to be perfect". And "This is auto mechanics, not burger flipping"..